Questions & Answers

au66 FAQ — Frequently Asked Questions

You can browse questions grouped by topic — withdrawals, football betting, Myanmar traditional games, and customer service.

All frequently asked questions from au66 players are answered and grouped on this FAQ page. From Myanmar traditional games (2D lottery, 3D lottery, Shan Koe Mee) to football betting and deposit / withdrawal methods — everything is in one place, one click away. If you can't find your answer here, you can reach us 24 hours a day via Live Chat.

Myanmar Traditional

Myanmar Traditional Games

2D lottery results are drawn twice daily — once in the morning and once in the afternoon. The morning result usually comes out before 12:00 PM Myanmar time, and the afternoon result around 4:30 PM. Results may take a little time to process, so you can check after the draw is complete. au66 updates results immediately. Once the result is confirmed, any matching numbers you played will have your winnings credited to your account right away.

2D is a two-digit lottery with results drawn twice a day. 3D requires matching three exact digits, and the draw schedule may differ. 3D pays more but is harder to match. Because 2D draws happen more often, it tends to be more popular with players. Since draw times vary, keep an eye on the results section of the website.

The au66 website works fully on mobile phones. You can play on both iOS and Android. No app download is needed — play directly from your browser and check results instantly. As long as you have a good WiFi or data connection, you can play from anywhere.

Shan Koe Mee is a traditional Myanmar card game where players are dealt three cards and aim to form a combination closer to nine to win. At au66 you can play with a Live Dealer in the Myanmar language. To understand the different ways to play, enter the game and read the short tutorial. Because it is a Live Dealer game, a stable internet connection is needed for smooth, uninterrupted play.
Support

Customer Support

When contacting support, having the following ready will help resolve your issue faster: your account username, the date and time the problem occurred, a transfer reference number if it involves a payment, and a screenshot if available. Preparing a brief summary that clearly describes the problem will also help the support team assist you more quickly.

The au66 customer support team operates exclusively in Myanmar language, so Myanmar players can reach out without any language barrier. You can explain your issues in your own language and receive clear answers in Myanmar language. Speaking clearly in Myanmar language will help things move faster.

There are two ways to contact au66 — (1) Live Chat on the website and (2) Email to [email protected]. You can choose either channel and will receive replies in Myanmar language. Live Chat is faster, while Email is more convenient for attaching documents and screenshots.

au66 customer service is available 24 hours a day, 7 days a week. Whether day or night, if any issue comes up you can reach out immediately via Live Chat or Email. A team operates around the clock on Myanmar Standard Time (UTC+6:30), so your issues can be resolved at any time.
Sports Betting

Sports Betting

At au66, you can bet on most major football matches worldwide with live odds, including EPL (English Premier League), MNL (Myanmar National League), UEFA Champions League, and FIFA World Cup. MNL matches are among the most popular choices for Myanmar players. Head to the football section to browse matches with good odds.

After a match ends, settlement is normally processed within 1–2 hours of the official result being confirmed. The result from the relevant competition's official source is used to determine win or loss, and winnings are credited to your account straight away. This applies to both pre-match bets and live bets.

Odds determine how much you can win. Handicap (goal advantage) gives the weaker team a head start in goals before the match begins. For example, if Team A is given −1.5, the handicap bettor on Team A only wins if Team A wins by 2 or more goals. At au66, the odds table is clearly laid out and easy to read.

Yes. At au66, you can bet before a match starts as well as continue betting with live odds after the match has kicked off. In live betting, odds change constantly based on how the match is going, so you need to watch and decide quickly. A step-by-step approach works better in live betting.

An Accumulator combines multiple matches into a single bet, and all selections must be correct to win a larger payout. At au66, you can start combining from 2 matches. If even one match is wrong, you lose the bet, so each selection needs to be considered carefully. Only bet on accumulators when you have solid knowledge of the matches.
Withdrawal Methods

Withdrawal Methods

After receiving a welcome bonus, you must complete a 10x wagering requirement before you can withdraw. For example, if you deposit 20,000 Ks and receive a 20,000 Ks bonus — you need to wager 20,000 Ks × 10 = 200,000 Ks before the bonus funds can be withdrawn. Once the wagering requirement is met, you can request any amount (minimum 20,000 Ks) from the withdraw section.

At au66, withdrawals arrive within 30 minutes to 3 hours of submitting your request. Larger amounts may take a bit longer to process. You can confirm receipt via SMS or your wallet notification. Withdrawals are available via KBZPay, Wave Money, AYA Pay, and CB Pay.

Yes. au66's withdrawal service runs 24 hours a day. Whether it is night, Saturday, or Sunday, your funds can arrive within 30 minutes to 3 hours. Since transfers go through mobile wallets, you do not need to wait for bank counter hours.

Common reasons a withdrawal request stays pending: the bonus wagering requirement is not yet met, your account information is incomplete, or a larger amount requires additional verification time. If it has been over 3 hours, contact support via Live Chat to follow up.

Yes. To protect security and prevent fraud, the name on the KBZPay / Wave Money / AYA Pay / CB Pay wallet you use to withdraw must match the registered owner name on your au66 account. If they do not match, your withdrawal may be blocked, so please register with your real name from the moment you open your account.

Need more help?

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We offer 24/7 support in Myanmar language and can resolve any issue you have.

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